Returns & Exchanges: We offer easy, worldwide returns to make shopping with us simple and risk-free. VALA is happy to offer a refund, credit note, or exchange within 30 days from the date of delivery.
Shipping Protection is offered at the check out. This option guarantees customers order replacement in the case of theft, loss or damage.
United States Orders: All U.S. orders are shipped directly from our local warehouse within the United States.
This means no unexpected duties or import fees, and faster delivery to your doorstep.
Australian Orders: All VALA orders are hand-picked and dispatched from our warehouse in Victoria, Australia within 24 hours of placement and shipped via Australia Post. We offer both express and standard delivery options. Please select your delivery method at the checkout.
Express Shipping: 1 - 4 Days
Standard Shipping: 2 - 7 Days
International Orders: We offer both express and standard delivery options. Please select your delivery method at the checkout.
Express Shipping: 3 - 5 Days
Standard Shipping: 7 - 14 Days
Duties & Taxes: When orders shipped internationally reach their destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, VALA cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced upon arrival. These will remain the responsibility of the customer. Please contact your local customs office for further information.
