HAVE A QUESTION?
FAQ
Shipping & Delivery
Have a question about your order? You’ve come to the right place. Please see the information below.
WE ARE NOW SHIPPING FROM OUR USA WAREHOUSE!
Not only does this mean your parcels get sent out to you even faster, but it also means you won’t have to worry about any tariffs or duties upon receiving your order.
Estimated delivery time:
1 - 5 Business Days
Standard shipping $6.99 USD
Express shipping $15 USD
FREE shipping for orders over $150 USD
Delivery dates supplied by VALA are a best estimate only and VALA
Equestrian will not be liable for any loss or damage suffered by you through
any reasonable or unavoidable delay by our delivery partners.
TRACKING YOUR ORDER
Once your order has been
dispatched from our warehouse, you will receive a shipping notification via
email containing a tracking number from one of our shipping partners.
Follow the directions on your
confirmation email or notification to track your package.
DISPATCH TIME
Orders will be dispatched within
24hrs of order being placed.
Orders placed on the weekend or
a public holiday will be dispatched by COB on the next business day.
Please allow an additional 2-3
business days for dispatch during busy sale periods.
Still can’t find the answer to your question? We’re here for you! Email us at
customercare@valaequestrian.com
Can I change an order that is already placed?
If you see an error in your shipping address or want to modify/cancel your order, please email us at customercare@valathelabel.com with your request marked URGENT in the subject line as soon as possible and we'll try our best to help out. Our warehouse work hard to fulfill our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel. If your order is not able to be changed, you will then need to follow the exchange process.
How do I care for my VALA Equestrian products?
To keep your VALA clothing in top condition, we recommend washing your garments inside out on cold machine wash. Dry out of direct sunlight.
What payment methods can I use?
We accept payment via Credit Card (Visa, MasterCard and AMEX), Afterpay and PayPal. We also accept payment via Shopify pay, Google Pay and Apple Pay.
What countries do you ship to?
VALA is proud to ship worldwide, wherever there are equestrian enthusiasts!