We want to ensure that you love your Vala purchase, if however you are not 100% satisfied with your purchase for any reason, we want to make the return process as easy for you as possible. Vala is happy to offer a refund, credit note or exchange within 30 days from the date of delivery.

We ask that for that items to be eligible for return, they must be returned in their original, unworn condition with tags attached, unless deemed faulty by our team.

Temporary promotion on full price items:
Vala Equestrian agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.

Sale/Markdown items:
Vala Equestrian agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.

Final sale items:
Vala Equestrian does not accept any returns (inclusive of refunds, credit notes or exchange) for final sale items unless deemed faulty by our team. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as final sale.

International Returns:
All policies above for full price, sale/markdown and final sale items apply for International Customers. Please note that international online returns for change of mind will be at the customer's expense.

To initiate a return, please contact us at customercare@valaequestrian.com

Have a question about your order? You’ve come to the right place. Please see the information below.

Australian Shipping

Delivery Options

Standard Delivery - 2 – 10 Business Days - $12 or FREE over $150

Express Delivery - 1 – 5 Business Days - $15 or FREE over $300

*Delivery time frames begin from the time the parcel is collected by Australia Post.

International Shipping

New Zealand

3 – 10 Business Days - $20 or FREE over $300

United Kingdom
3 – 10 Business Days - £20 or FREE over £300

United States
3 – 10 Business Days - $25USD or FREE over $300

Europe
3 – 10 Business Days - €25 or FREE over €300

Rest of World
3 – 10 Business Days - $25 or FREE over $300

 

Duties & Taxes

When orders shipped internationally reach their destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, VALA Equestrian cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced upon arrival. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Delivery dates supplied by VALA are a best estimate only and VALA Equestrian will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay by our delivery partners.

Please note that all international returns for change of mind will be made at the customer’s expense.

TRACKING YOUR ORDER

Once your order has been dispatched from our warehouse, you will receive a shipping notification via email containing a tracking number from one of our shipping partners. 

Follow the directions on your confirmation email or notification to track your package.

DESPATCH TIME

Orders will be dispatched within 24hrs of order being placed. 

Orders placed on the weekend or a public holiday will be dispatched by COB on the next business day.

Please allow an additional 2-3 business days for dispatch during busy sale periods.

Still can’t find the answer to your question? We’re here for you! Email us at customercare@valaequestrian.com